so... update on this, first thermostat I am still in talks with QH about and they are trying to fob me off big time for the past two weeks, sorry guys, aint going to happen ;-)
second thermostat has been replaced by micks garage, again after a lot of e-mails tooing and froing I got them to replace it, they said it would be replaced with a QH stat but it seems I have gotten a Gates one so happy days ;-)
QH are saying that the company was taken over this year and the item I got is no longer part of their range and as such, them being the new company cant stand by the product.... I am saying that it is or was a QH product and as such regardless of takeover or whatever they should stand by the product, buying over QH they have inherited any past and present business, am I right? regardless, as a customer to QH or whoever I am entitled to have a faulty product replaced or reimbursed, no?