Ryanair Grrrrr

  • Thread starter Thread starter N4LLY
  • Start date Start date
VeronikaSupport Agent
Good
Veronika Hello Sean. How may I help you?

Sean Hi, Tried to change name on Ticket before i attempt to checkin. The name change does not seem to have happened, although i confirmed, along with the £110 charge aplied ?

Reservation: PQ9**M

Veronika Could you please give me the email address and the phone number provided at the time of making the booking along with the card details (card type, last 4 digits and expiry date) or the full billing address? Thank you.

Sean n44lly@gmail. 07960 ***950. Visa debit 8***

(n44lly@gmail.com)

Veronika which name do you want to change ?

Sean J*** Br***

Veronika but this name what you want to correct ?

Sean Yes

Veronika it is corrected

as how i see

Sean I want to Change J*** B***** to M***** N****.

Veronika so thsi si a married maiden name change

Sean No a complete name change **** B***** to M***** N****

Veronika we apply admin fee which is £ 10

Sean Thats fine Read

Veronika sorry if it is a full name change it be £160

i am sorry but i saw a wrong fee

Sean How much !!!! on line it said £ 110.-- that was bad enough. Are you sure, this is more the two people return + Baggage and pluss reserved seats. !

How much to cancel whole booking ?
 
Veronika this is online price

but here is £160

this is full name change

Sean How much to cancel the whole booking ? and forget about me using Ryanair for the first time. I would rather drive my shiny BMW Z3 and make a road trip out of my time off.Delivered
 
Veronika we can not cancel i am sorry

Sean I can though right ?

Veronika you have option to book a new flight but we can not cancel and refund

Sean Why does the online name change not register when i have confirmed and accepted the £110 fee. TWICE ?

Veronika but you did not pay it

Sean There is no option to pay only to confirm !

Veronika you did not pay anything i can see in the system

do not worry

but if you want to change it here you have to pay £ 160

Is there anything else I can help you with today?

Sean I have no worries, and no i do not have to pay £ 160.

you can help, can you give me back an hour of my life ? Please. Read

Veronika i am sorry that you had to wait for me .. i tried my best .. there were other costumers too.. i am realy sorry

is there anything else I can help you with today?

Thank you for contacting Ryanair and have a good day.
 
Ha Ha @pgunter needed that.

Feck feck feckity feck !!!

After 2 1/2 hours i sussed it.

Cannot use Firefox or internet explorer on Ryanair's site (Currently ?)

Had to use Google Chrome, which luckily, i have on my tablet.

Clear browser history, open a tab in incognito mode.

Select both passenger names to change and only change the one name, confirm and finally
the pay popup box appeared.

Hussar, extra £ 110.-- spent, yet saved £ 50.--

Feck you Ryanair. I WIN ! (I think?)

It's the first time i have used a budget anything, let alone airline. Lesson's learned.

Have the actual flight to endure yet. Gulp.=))
 
I never knew that Noddy was a Hobbit, makes sense though ...................... ;)

Tony.
 
No @Grumpy, just with your little pinky, like you do with your dogs, make him fall asleep and leave us alone on here for the rest of the evening......:)
 
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