- Joined
- Jan 19, 2012
- Points
- 59
Hi Guy's,
Bloody typical, warranty ran out on Jan 22nd and I've just noticed a well known problem with the early E89 Z4's (2010), that being water ingress in the rear light cluster.
I spoke to my local dealer and was told as it was out of warranty I would have to book it in and then if there was any work to be carried out they could request a 'good will gesture' repair but it's not guaranteed and even if they did agree to do the work I would still have to pay £150 towards the repair
I then phoned BMW customer support and was told virtually the same thing, even after saying this was a known fault so BMW should cover the costs of repair. Well, I may as well been talking to the cat so in the end had to hang up as I was getting pretty hacked off by the total lack of interest in helping me out, well done BMW, the Z4 may be my last =((
Anyway, phoned an independent today and was quoted £52 inclusive to repair, apparently it's a simple gasket change. If it's such a simple fix why the hell can't BMW cover this trivial amount and try and keep their loyal customers happy, this is my third BMW, surly it makes sense in the long term.
Bazza
Bloody typical, warranty ran out on Jan 22nd and I've just noticed a well known problem with the early E89 Z4's (2010), that being water ingress in the rear light cluster.
I spoke to my local dealer and was told as it was out of warranty I would have to book it in and then if there was any work to be carried out they could request a 'good will gesture' repair but it's not guaranteed and even if they did agree to do the work I would still have to pay £150 towards the repair
I then phoned BMW customer support and was told virtually the same thing, even after saying this was a known fault so BMW should cover the costs of repair. Well, I may as well been talking to the cat so in the end had to hang up as I was getting pretty hacked off by the total lack of interest in helping me out, well done BMW, the Z4 may be my last =((
Anyway, phoned an independent today and was quoted £52 inclusive to repair, apparently it's a simple gasket change. If it's such a simple fix why the hell can't BMW cover this trivial amount and try and keep their loyal customers happy, this is my third BMW, surly it makes sense in the long term.
Bazza
