Even with our gravel roads there's no excuse for giving this to a customer and performing work on their car. I bought a Lada for point A to B transport from a Benz dealer and we drove on several miles of gravel roAds to our home. Every time the car was serviced it was cleaned. Every car we we given was spotless, as it should have been. Same when we did take the Benzs' in. Quality personal service. I'd be leery of this dealer.