Carly scam

Sajk

Zorg Legend
Joined
Oct 27, 2017
Points
74
Hi guys, beware in my experience this is a scam. You order online, they promise to ship you an odbii connector to work with your software and this never happens. Do your own research. I have two weeks of conversations with them where they keep saying the item has been shipped and then they close my support ticket. They "partner" with DHL but when you ask DHL they say all they have ever received was electronic notification of intentio to ship. As I said do your own research if considering this. I wish I had.
 

Richardrix

Zorg Legend
British Zeds
Joined
Oct 5, 2019
Points
67
Location
sheffield
Model of Z
Z3 3.0
Sorry you are having this experience with Carly. I've had no such experience and have only had positive interactions. Used Carly now for about three years. If you paid by credit card you should be able to get your money back.
 

Sajk

Zorg Legend
Joined
Oct 27, 2017
Points
74
Thanks me too. Out of the blue they refunded me. I did not ask for it. I have no idea what is going on. Dhl swear that the scanner was not sent to them. I actually want the product so maybe i will try again in the future
 

Richardrix

Zorg Legend
British Zeds
Joined
Oct 5, 2019
Points
67
Location
sheffield
Model of Z
Z3 3.0
Must have been a hickup somewhere on that order and you were just unlucky. It is a good product. I use it on my X5 and X3 cars. Not so much on my Z3.
 

Nodzed

Zorg Expert (II)
Supporter
British Zeds
M Power
Joined
Feb 18, 2016
Points
231
Location
Forest of Dean, Gloucestershire, England
Model of Z
Z3M Imola and Z4 (e89)
Same here, had Carly for 5 years and never had any issues, always get technical questions answered etc. 🤷‍♂️
 

Jam03

Zorg Guru (III)
Supporter
British Zeds
Joined
Feb 21, 2022
Points
136
Location
Surrey
Model of Z
2.2i
Maybe the issue is the location it needs to be shipped to.
 

Sajk

Zorg Legend
Joined
Oct 27, 2017
Points
74
Don't think it's the location. They were well aware and we discussed it. They have an offer where they ship you the adapter for free if you buy the full package. For two weeks the status of the shipment at dhl in germany did not change from electronic notification of intent to ship despite me opening tickets with carly which they would just close. I then opened a ticket with DHL who messaged me saying they did not have it. I sent this to carly and they just refunded me. Search Facebook. There are lots of people with the same experience some of whom got neither an adapter or a refund. I can only assume that they did not make enough fuss.
 
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