Well as you might know we have a good relationship with BMW at the Farnborough HQ. I try and visit a few times to keep abreast of information once in a while, and obviously arrange the start of 'The South Downs' run ( Nothing like a bacon rolls and a hot drink to start the day). Whilst sorting the said route and starting point / dates over a coffee ( No comments ) and a good chat with Martin at BMW HQ. One of the topics we discussed was with regard to how Main Dealers deal with ourselves for parts for the older BMW cars such as our Zeds. BMW have been asking dealers about it for a little while and we thought it might be good to get some feedback from the customer side. So I am asking for some help that I can then feed back to BMW HQ. If you could please answer the following questions so that I can send feedback to enable BMW to better serve the enthusiast. If you could just add the number then answer the question on your response, it would be much appreciated. If you could please keep the thread on topic as this will be viewed by BMW. Thank you for your help in this and for @GazHyde for allowing the post on the forum. regards Paul _____________________________________________________________________ 1. Do you prefer to use BMW or a Motor Factors / Online ebay etc ? 2. If a Motor Factors / Online, what is the main reason for this ? 3. Have you used a BMW Main Dealer for ordering car parts during you ownership of you BMW Zed ? 4. How did you find, The Service ? The Cost ? The Knowledge of the staff in dealing with you parts request ? 5. Would you recommend the main dealer to anyone to get parts from ? 6. Is there anything that BMW could do to make you order your parts from the Main Dealer ?