Probably happened to a lot of us with E85/E86 cars, but first time for me. I use the ash tray as a coin holder for car parking meters and while away in Devon I got a coin stuck in the opening mechanism. Just a warning to any other owners using it for small change to be careful putting in or taking out coins. Easy enough fix by taking out the unit, but better not to have the problem. If you have it's just a case of removing the little ash tray and unscrewing the single phillips screw, pulling back and easing up the unit. No need to remove and unplug the unit completely, just move it out enough to get out whatever has got stuck , 20p in my case!